Public and private support for job seekers: theories, institutions and evaluations.

Summary This thesis proposes to evaluate the methods and organization of job seeker support within a private placement operator, the firm Sodie, in order to extract the main performance levers. In the first chapter, we analyze the theoretical and empirical effects generated by the support systems on the one hand, and by the use of outsourcing on the other. The second chapter deals with the French institutional framework of job-seeker support. We show to what extent the French public employment service meets the criteria of effectiveness set out in the previous chapter. In the third chapter, we study how the diversification of the firm's missions, and in particular the subcontracting for Pôle Emploi, has modified the work of the counsellors, but also the organization of the structure as well as its support methodologies. Chapter 4 deals with a controlled experimentation of two devices: the monthly reclassification commitments and the implementation of an Enterprise Relation platform intended to prospect the hidden job market. We measure the impact of a change in methodology on the sustainable reclassification of supported jobseekers. Chapter 5 focuses on the effects of an information shock. We show how the profiling information is used by the counselors through the impact on the selected candidates and their outplacement performance.