Understanding consumer connected objects: a proposed user-centric taxonomy.

Summary In recent years, connected objects have gained increasing interest as part of the consumerization of ICT, influencing our daily lives. Nevertheless, the digitization of physical objects offers an abundance of seemingly similar objects but characterized by certain attributes that consumers fail to notice and appropriate. Due to the disengagement phenomenon, consumers need a tool to guide them in choosing the most appropriable connected object to meet their needs. This research aims to better understand connected objects by proposing a taxonomy based on levels of experience enhancement and relevance to actual uses as appropriate. This user-centric taxonomy has allowed us to formulate recommendations to the market players of connected objects for the general public, specific to each category of connected objects.